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Shipping & Exchange Policy

Processing Time

All orders are running on a 1-2 business day processing time and a 2-4 business day processing time during sale and holiday periods. Please note that weekends and holidays do not count as business days. Once your order is processed you will receive an email notification that it has been shipped. Once shipped, please allow 1-3 business days to receive your order.

You have up to 24 hours after placing your order to cancel your order. Cancellation requests submitted after 24 hours will not be granted. The 24-hour cancellation courtesy is not applicable during sale and promotion periods.

Standard Shipping cut off time 2pm. 
Overnight shipping cut off time 12pm.



Please note that we are not responsible for any shipping/delivery delays. We encourage our customers to allow ample time for delivery as well as unplanned delays. We are unable to make any address updates once your order has begun processing or has already been shipped. Abandoned and refused packages will not be refunded.


Want to exchange an item? No problem!

Exchanges are applicable to human hair extensions and Kanekelon braiding hair ONLY within 7 days of delivery. Mink false eyelashes are FINAL SALE. Exchanges currently run on a 1-2 week processing time. You are responsible for all shipping charges associated with an exchange if the correct item was received. Please note that issues concerning length and color variation of human hair products are not valid reasons for an exchange. Please visit our length chart in the product shopping section to ensure that you are ordering the correct length of hair to achieve your style. We suggest that you take full advantage of all available resources i.e. product descriptions, photos, FAQs, how- to- videos, and customer service team prior to placing your order.

Human Hair products that have been untied, washed, installed, chemically processed, dyed, excessively brushed/finger combed and/or tampered with are not eligible for an exchange, therefore please examine each product in its original sale condition to make sure you are completely satisfied.

We reserve all rights to decide whether the product(s) are eligible for exchange. We also reserve the right to reject an exchange request previously approved upon receipt. Products sent back without approval are not eligible for exchange. If you are exchanging for a product of lesser value, the variance in price will be issued as store credit.

If your package is returned to sender, you will be responsible for all newly accrued shipping fees associated with the resending of your package. Returned for exchange packages must first be received prior to us resending your package. Packages that have been returned to sender and are no longer wanted, will not be refunded but issued as store credit, excluding the shipping costs.


Lost/Stolen Orders

Unfortunately, we are not responsible for lost or stolen items.

Once orders have left Menen Hair Co. the package is in the care of the postal handler. If stolen the customer is required to submit a claim directly with courier and follow their guidelines. USPS and  Fedex recommend waiting 14 days before assuming a package is lost. After 14 days, please call the customer service team of the courier. In certain areas, carriers may transfer packages to another carrier for on-time delivery.

  • USPS customer service: 1-800-275-8777